Mermaid Heart Necklace

Processing Time:All orders are carefully packaged and shipped within 2-3 business days after purchase.

International Shipping: We ship worldwide! Please note that international orders may be subject to customs fees and import duties determined by your country's customs office. These charges are the responsibility of the recipient.

Order Tracking: Once your order ships, you'll receive a tracking number via email so you can follow your jewelry's journey to you.

Shipping Restrictions: Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

For any shipping questions, please contact our customer service team.

We want you to love your jewelry! If you're not completely satisfied with your purchase, we accept returns and exchanges within 30 days of delivery.

Returns: Items must be unworn, in original condition, and in their original packaging. Personalized or custom pieces cannot be returned unless defective. To initiate a return, please contact us with your order number.

Refunds: Once we receive your return, we'll process your refund within 5-7 business days to your original payment method. Shipping costs are non-refundable.

Damaged or Defective Items: If your jewelry arrives damaged or defective, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.

For any questions about returns or exchanges, please reach out to our customer service team.